Technical Support

Welcome to our support page. Here you will find feature guides, troubleshooting for common issues, and technical information about the app. If you cannot find an answer below, please reach out to us through the in-app feedback channel.

Getting Started: Core Features

Baby Profile Management

Create multiple independent baby profiles for multi-child families
Edit nickname, gender, birth date, due date, and custom avatar at any time
Switch between profiles quickly from the profile selector
Deleted profiles and their associated records are permanently removed

Daily Activity Tracking

Record feeding volume, breastfeeding duration (left/right side), pumping output
Log sleep sessions with start/end times and environment notes
Track diaper changes with type, stool color, and texture details
Attach text notes and photos to any record entry
Edit or delete any existing record from the timeline

Dashboard & Statistics

Home dashboard shows real-time daily summary of all key metrics
View daily, weekly, and monthly trend charts for feeding, sleep, and diapers
Record weight, height, and head circumference measurements
Visualize growth against WHO standard growth percentiles

Family Sharing

Generate a shareable QR code or invitation link for each baby profile
Invited family members can view all records for the shared baby
Manage shared members and revoke access at any time
Requires a logged-in account for both inviter and invitee

Data Export

Export raw record data in CSV format for custom time ranges
Generate and save a growth report in PDF format
Exported files can be saved locally or shared via other apps

Data Storage & Sync Explained

Local Storage

All data is first stored locally on your device using on-device persistence technology. Your records remain fully accessible offline. If you never log into an account, your data stays exclusively on your device and is never uploaded to any cloud server.

Cloud Synchronization

When you sign in with an account, data automatically syncs to our cloud backend for multi-device access and family sharing.

High-frequency sync on the home screen and record pages
Lower-frequency sync on statistics and profile pages
Automatic sync triggered when the app returns to foreground
Sync status indicator shows pending / syncing / synced / error state

Image Storage

Photos attached to records are uploaded to secure object storage services. Only the public image URL is stored in your record data; the original image file is hosted by the storage provider.

Data Deletion

Deleting a record or profile removes it from both local and cloud storage. Deleting your account permanently erases all your account data, profiles, records, sharing relationships, and associated images. This action is irreversible.

Device Permissions

Camera — Used to take baby profile photos and scan family sharing QR codes. Optional; basic recording works without it.
Photo Library (Read) — Used to select existing photos for avatars and record attachments.
Photo Library (Write) — Used to save family sharing QR codes to your device album.
Notifications — Reserved for future reminder features. Currently not activated; no push notifications are sent.
iCloud Backup — Framework only; full iCloud backup integration is not yet enabled.

Frequently Asked Questions

Data is not syncing between devices

Verify both devices are signed in with the same account
Check your internet connection and try switching networks
Pull down on the home screen to manually trigger a sync
Log out and log back in to refresh the sync session
Ensure the app is updated to the latest version on all devices

Photos fail to upload or load

Confirm you have a stable network connection
Verify the app has permission to access your photo library / camera
Ensure the image file is not corrupted and is in a standard format (JPG, PNG)
Restart the app and try uploading again

Premium membership not showing up after purchase

Make sure you are using the same Apple ID used for purchase
Tap "Restore Purchases" on the membership page
Check your App Store purchase history to confirm successful payment
Restart the app and check membership status again

How do I get a refund?

All payments are processed by Apple App Store. We do not have the ability to issue refunds directly. To request a refund, go to your Apple ID purchase history in the App Store or contact Apple Support.

Family sharing invitation is not working

Ensure the inviter's data has finished syncing to the cloud
Generate a new invitation QR code or link and resend
Confirm the invitee is logged into a valid account
Have the invitee restart the app and accept the invitation again

Not receiving email verification code

Double-check your email address for typos
Check your spam, junk, or promotions folder
Wait a few minutes and tap "Resend" verification email

Will I lose my data if I uninstall the app?

If you are logged in with an account, your data is safely stored in the cloud and will be restored when you reinstall and log back in. If you never created an account, all local data will be lost when you uninstall the app.

Technical Stack

The application is built with the following technologies and service providers:

SwiftUI SwiftData StoreKit Supabase BaseKit Firebase Cloudinary Cloudflare R2 AVFoundation PhotosUI Combine OSLog

Contact Support

If you have encountered a bug, have a feature request, or need further assistance, please submit feedback through the in-app support channel. When reporting an issue, including the following information helps us resolve it faster:

Your device model and iOS version
App version number
Detailed steps to reproduce the issue
Screenshots or error messages, if applicable

We typically respond to support requests within 1–3 business days.

Last Updated: July 27, 2026